We assembled a multidisciplinary team including product and agile consultants and product and visual designers to work across representatives from Government Technology Platforms and Liquor and Gaming NSW.
We engaged across four phases before reaching the delivery phase. We started with a discovery phase to extract and map the current offering, then a service design phase to map the ideal state, then created a product roadmap for short and medium-term feature development. We then moved into design and testing solutions and assumptions with key users and customers over three rounds of testing in order to validate and prioritise the desired design features for the following delivery phase.
Through our processes of mapping out the current and future state, we identified key areas for improvement:
Consolidation of the Noticeboard onto Government Technology Platforms technical infrastructure for real-time data and updates.
Expansion of the current Application Portal capabilities to support more of the application lifecycle.
Integration between the Noticeboard to Salesforce and their internal tools to allow for automatic and real-time workflow and documents management.
Dennis Van Rooyen , Lead Project Manager
NSW Dept. of Customer Services